T & C



This website is operated by Redredwine Pte. Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Redredwine Pte ltd. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


1. Registration 

1.1 You must be 18 years of age or older to register, and to purchase alcohol within Singapore and on the Company’s website. By placing an order on the Company’s website, you confirm that you are at least 18 years old. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 18, the Company reserves the right to institute legal proceedings against you to the full extent permitted by law.

1.2 It is your responsibility to ensure that changes to your personal details are updated immediately.

1.3 The Company reserves the right to suspend or cancel your registration. 

1.4 You may cancel your registration at any time by informing us in writing. 

1.5 The suspension or cancellation of your registration, and your right to use the Company’s website shall not affect either party’s statutory rights.


2. Ownership of Rights 

2.1 All rights, including intellectual property rights as provided at Clause 21 herein, of the Company’s website are owned by or licensed to the Company. Any use of the Company’s website or its contents, other than for your own personal, non-commercial use, is prohibited. You may not copy, modify, distribute, transmit, publish, reproduce, repost, create derivative works or in any way use any content on this website for any purpose without the Company’s prior written permission.


3. Accuracy of Content

3.1 The Company shall exercise reasonable care in ensuring that the contents of its website are correct to the best of its knowledge.


4. Password and Security

4.1 On registration, you shall specify a password. To prevent fraud, you must not disclose to or share this password with anyone. If you know or suspect that someone knows your password, you shall be responsible for changing it immediately. 

4.2 If the Company has reason to believe there has been a breach of security or misuse of its website,  the Company may require you to change your password or may suspend your account without notice to you.


5. Availability of Goods

5.1 All orders placed on the Company’s website are subject to the Company’s acceptance of the order and availability of the goods prescribed in an order including the packaging (“Goods”).  In the event that the Goods ordered are not available, the Company shall contact you through the means you have provided it at registration to inform you of alternative options. 


6. Price of Goods

6.1 The prices payable for ordered Goods are set out on the Company’s website. 

6.2 Prices quoted for all Goods do not include delivery charges.

6.3 Prices of Goods are inclusive of GST and duty.


7. Payment Terms

7.1 You shall make full payment for the Goods upon placement of your order on the Company’s website. 

7.2 Delivery of your order will only be made once full payment for the Goods has been received by the Company.

7.3 The Company reserves the right to decline acceptance of your order. 


8. Gift Vouchers

8.1 Gift vouchers may be redeemed through our website at www.redredwine.com.sg

8.2 Gift vouchers issued by the Company can be exchanged for items listed on the Company’s website. Prices of the items to be exchanged should be exactly or higher than the value of the gift voucher.

8.3 Gift vouchers cannot be exchanged for cash or credit.


9. Delivery of Goods

9.1 Time of delivery shall not be of the essence of the order.

9.2 All delivery dates and times are approximate and the Company shall not be liable for any delay in delivery, however caused. 

9.3 The Goods shall be delivered to the address specified on your order. 



10. Packaging and Wrapping

10.1 The Company does not guarantee delivery of the Goods in its original packaging. 


11. Returns

11.1 The Company is committed to providing its customers with an unsurpassed level of service and is equally committed to ensuring it provides a safe and legal product. If any of the Goods or part thereof has been ascertained by the Company to be corked or faulty, the Company shall offer an exchange for the same product. If any Goods have been kept for too long or stored inappropriately by you, the Company may not offer an exchange, refund or to credit your account. If you believe any Goods to be faulty, please email the Company at red@redredwine.com.sg and it shall make arrangements to have the said Goods collected and tested.


12. Warning of Inherent Risks

12.1 You should be aware of the following non-exhaustive inherent risks associated with the handling or consumption of alcoholic beverages:-

12.1.1 Alcohol should be consumed in moderation and never in conjunction with operating a motor vehicle or machinery;

12.1.2 Pregnant persons should not consume alcoholic beverages due to the risk of birth defects;

12.1.3 Alcohol consumption may cause health problems;

12.1.4 Wine bottles are of considerable weight, thus extra care should be exercised when lifting them;

12.1.5 Red wine may cause staining, thus extra care should be exercised when handling it; and

12.1.6 Sparkling wine may be volatile due to the build-up of gases in the bottle, thus extra care should be exercised when opening a sparkling wine bottle.

12.2 The Company shall not be liable for any risks including but not limited to direct, indirect, incidental, punitive or consequential risks that you decide to undertake, save as herein expressly provided otherwise.


13. Governing Jurisdiction

13.1 The validity, interpretation and enforcement of this Agreement and all rights, remedies, powers, obligations and liabilities hereunder shall be governed by the laws of the Republic of Singapore. The parties herein submit themselves to the jurisdiction of the Courts of Singapore.